Notice Regarding Information in Your Medical Record
Last Updated: July 23, 2026
Summary:
This Notice Regarding Information in Your Medical Record Notice (“Notice”) applies to GoMDUSA and explains how GoMDUSA uses, protects, and shares the information contained in the records of the healthcare services we provide to you (your "Medical Record"). It's important to note that your Medical Record only contains a limited amount of Personal Information, such as demographic information (such as your name, address, gender, or age), diagnosis, or communications with a provider. This Notice applies to all Medical Records created, controlled, or otherwise maintained by GoMDUSA. The terms used in this Notice have the same meaning as our Privacy Policy and Terms of Use.
We encourage you to read the entire Notice, but here are the key highlights:
How We Use or Disclose Your Medical Record:
- To provide treatment
- To provide Services
- To comply with your instructions
- As required by law
- To disclose threats to health or safety
- To comply with public health reporting requirements
You Can:
- Get a copy of your Medical Records
- Request corrections to your Medical Record if it is inaccurate or incomplete
- Request to limit sharing or use of your Medical Record
- Tell us how you want us to disclose information with family or others involved in your care
- Delete your Account
Full Notice Regarding Information in Your Medical Record
Our Pledge Regarding Your Medical Record
Your health care treatment is personal to you and we understand the importance of protecting your Medical Record. This Notice applies to all Medical Records we create, control, or maintain, and outlines the ways your information in those records are used or disclosed, and what your choices are.
What is a Medical Record
Please note, your Medical Record contains only a limited set of Personal Information that relates to the health care we provide to you. For example, it may include demographic information, diagnosis, or communications with a provider.
To understand how all your Personal Information is handled by GoMDUSA, please review our Privacy Policy. To the extent there are any conflicts between the Privacy Policy and this Notice related to your Medical Record, this Notice will govern.
In some circumstances, your Medical Record could have additional information about your health that we give special consideration to protecting. Examples of this information include, but are not limited to, psychotherapy or mental health notes, results related to sexually transmitted infection(s) (“STI”), or genetic information. We require additional authorization from you before we use or disclose that information.
How We Use and Disclose Your Medical Record
The following categories describe ways that we may use or disclose your Medical Record.
- For Treatment. We disclose your Medical Record in the course of providing medical treatment or in coordinating or managing any Services you've received or requested. For example, we may disclose your Medical Record with members of our Medical Team involved in your care to provide an additional consult or to fill a prescription.
- For Providing Services. We may use and disclose your Medical Record to carry out our business operations and be able to provide the Services to you. These uses or disclosures are related to things like billing or fulfilling prescriptions, quality of care, compliance activities, administrative purposes, contractual obligations, grievances, or legal obligations. For example, we may use information in your Medical Record to review the treatment and services provided or to evaluate the performance of the staff and contractors caring for you.
- To Comply with Your Instructions. We will disclose your Medical Record as directed by you. For example, if you choose to disclose your Medical Records with a third party available on the Services, we will do so with your consent.
- As Required by Law. We will disclose your Medical Record when required to do so by federal, state, or local law. In certain circumstances, GoMDUSA may be required by law to comply with a valid court order, subpoena, or search warrant for a Medical Record. As permitted under applicable law, we will provide notice to you prior to sharing your Medical Record.
- Disclosure for Threats to Health and Safety. In certain circumstances, we are required to disclose your Medical Record to help protect you or someone else's health and/or safety. For example, we may ask local law enforcement to perform a health and welfare check if, in our provider's professional judgment, a welfare check is necessary.
- Public Health Reporting Requirements. We are required to report certain test results, like STI or positive COVID tests, to health agencies for public health purposes.
Special Considerations
In certain situations, some sensitive information in your Medical Record will not be used or disclosed without your written authorization, unless required by law. Some examples of types of information that need specific authorization:
- Genetic Information. This is any information about your individual genotype, including results of any genetic test.
- Psychotherapy Notes. We do not create psychotherapy notes in your Medical Record since mental health counseling is not a part of our medical team's depression and anxiety care.
- STI Test Results. This is information related to any sexually transmitted infection(s) you experience. For more information on what we are required to report, please see the FAQ.
- HIV/AIDS Results. This is information related to any HIV or AIDS test results.
Control of Your Medical Record
You have control over your Medical Record. You can request the following by contacting the Health Care Compliance Team at the address below.
- Copy of your Medical Record. With certain exceptions, you may receive copies of your Medical Record, which may include information such as your diagnosis, provider notes, and treatment plan.
- Correction. If you believe that information in your Medical Record is incorrect or incomplete, you may ask us to correct the information.
- List of Disclosures. You may request a list of certain third parties we have disclosed your Medical Record with in the past 12 months.
- Request Us to Limit How We Use or Disclose Your Medical Record. You can request that we limit how we disclose your Medical Record with your family members or others involved in your care. If you provide any written authorization to disclose your Medical Record, you are free to revoke your authorization at any time in writing. After receiving the request, we will stop any further use or sharing of your Medical Record, except in cases where we have already acted based on your previous permission. We are unable to undo any disclosure already made with your permission.
- Request Confidential Communications. You can request that we communicate with you about your appointments or other health care matters in a specific way. We'll do our best to accommodate your reasonable request but may be unable to if it causes significant operational or administrative burdens.
- Account Deletion: As mentioned in our Privacy Policy, you are free to delete your account at any time. We may retain all or part of your Medical Record after you close your account for a limited period of time as required by law, contractual obligations, as necessary for the establishment, exercise or defense of legal claims, audit and/or compliance purposes.
In some circumstances, we may not be able to accommodate your request if it conflicts with our legal obligations, the request is manifestly unfounded or excessive, or it affects our ability to provide the Services.
Contact Us
If you have any questions about how we use or disclose your Medical Records, please contact us at: Email: privacy@GoMDUSA.com
Changes to this Notice
We reserve the right to change and make updates to this Notice from time to time. These changes will be effective for all Medical Records that we maintain and control. We will post our most current version of this document on our website. Whenever material changes to this Notice are made, we will provide you with notice before the modifications are effective, such as by posting a notice on our website or sending a message to the email address associated with your account.